edctier
Monday - Sunday 09:00 - 18:00
93 Adams St,
Dunstable, MA 01827
United States
support@edctier.com
Contact information
For any questions regarding our products or for assistance with your order, please email support@edctier.com and you should receive a response within two business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.
We look forward to assisting you!
Contact with an expert
Frequently asked questions
When will my order ship and how do I track it?
- In-stock items are usually shipped within 3 business days.
- Standard delivery takes around 7–15 business days, depending on your location.
Tracking updates may take some time — we appreciate your patience!
If your tracking hasn’t updated for several days or you suspect an issue, feel free to contact us at support@edctier.com . We're happy to help!
Where do I leave engraving details?
If your item includes engraving, please enter your custom text (ideally within 15 characters) in the “Order Notes” box on this checkout page.
If we don’t receive your engraving details or a response within 15 days, we’ll ship the item without engraving and include a small free gift as a thank-you.
What’s included with my purchase?
Each product listing includes a “What’s Included” section — please check there to see what comes with your order.
If anything is missing or incorrect upon arrival, please contact us right away. We’ll take care of it promptly.
What’s your return and exchange policy?
We offer 30-day returns and exchanges on unused items in original packaging.
For defective or damaged items, please send us a photo or video to support@edctier.com.
We'll make sure you're taken care of — your satisfaction is our priority.
