OVERVIEW
At EDCTIER, we stand behind the quality and craftsmanship of our products.This Warranty Policy outlines the terms and conditions regarding product coverage, claims, and limitations.
1. WARRANTY COVERAGE
We offer a limited warranty on all eligible products purchased directly from edctier.com.This warranty covers:Manufacturing defectsMaterial defectsFunctional failures under normal use
2. WARRANTY PERIOD
Standard Products: 12 Months from the date of deliverySelect Premium Products (Titanium / EDC Tools): Lifetime Limited Warranty (if specified on product page)The warranty period begins on the date your order is delivered.
3. WHAT IS NOT COVERED
This warranty does not cover:Normal wear and tear (scratches, fading, minor cosmetic damage)Misuse, abuse, or improper handlingDamage caused by accidents, drops, or impactUnauthorized modifications or repairsLoss or theftConsumable parts (e.g., blades, bits, refills, batteries)
4. WARRANTY CLAIM PROCESS
To submit a warranty claim, please contact us at:support@edctier.comInclude the following information:Order numberProduct nameDescription of the issueClear photos or videos showing the defectWe may request additional information if needed.
5. RESOLUTION OPTIONS
If your claim is approved, we will, at our discretion:Send a replacement product, orProvide a replacement part, orOffer a store credit or partial refund (if replacement is unavailable)Customers may be responsible for return shipping costs unless otherwise stated.
6. SHIPPING FOR WARRANTY CLAIMS
Customers are responsible for shipping the item back (if required)We will cover the shipping cost for replacement items (in most cases)We are not responsible for lost return shipments without tracking
7. LIMITATION OF LIABILITYEDCTIER
shall not be liable for:Indirect, incidental, or consequential damagesDamage resulting from improper useAny use not in accordance with the intended purpose of the product
8. PRODUCT-SPECIFIC WARRANTY
Some products may have extended or unique warranty terms.Please refer to the specific product page for detailed coverage.
9. CHANGES TO THIS WARRANTY
We reserve the right to modify this Warranty Policy at any time.Changes will take effect immediately upon posting on this page.
10. CONTACT US
For warranty support or questions:Email: support@edctier.com
